Director of Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Operations overseeing customer installations for leading proptech SaaS platform. Managing teams, operational performance, and ensuring execution excellence across projects.
Responsibilities:
- Own end-to-end delivery performance across all customer installations, including timelines, quality, cost discipline, communication, and client experience.
- Lead and prioritize a portfolio of concurrent projects, balancing capacity, dependencies, and business priorities.
- Ensure delivery commitments are realistic, tracked, and consistently met.
- Proactively surface risks, articulate tradeoffs, and drive resolution.
- Design, implement, and enforce SOPs that drive predictable execution across installations, inventory, supply chain, and customer maintenance (preventative and break/fix).
- Establish reliable operating dashboards that reflect reality, including install pipeline and forecast, resource utilization, inventory accuracy, open POs and lead times, and maintenance backlog/SLA performance.
- Build disciplined operating rhythms for procurement, receiving, staging/kitting, and returns/RMA to ensure material readiness, cost control, and minimal customer downtime.
- Hold teams and partners accountable for data accuracy, timely updates, and operational transparency.
- Lead and performance-manage a team of 12 Project Managers and operations staff with clear ownership and measurable KPIs.
- Manage installation partners, contractors, and vendors to defined standards for quality, safety, cost, and timelines; continuously reassess make-vs-buy decisions to improve performance and margins.
- Define role clarity, streamline ownership, and build role-based training that drives repeatable execution.
- Own operational performance against budget, margin targets, and delivery commitments at the project and departmental level.
Requirements:
- Bachelor’s or Master’s degree in Electrical Engineering (preferred) or Mechanical Engineering
- 10–15 years of experience in operations, project delivery, or engineering services within hardware-enabled SaaS, IoT, energy management, or industrial technology environments
- Strong command of project management tools, operational dashboards, and data reporting platforms
- Effective working style across executive leadership, internal teams, and field technicians
- Experience leading multi-region installation programs across the U.S., Canada, and international markets
- Demonstrated success scaling installation and deployment operations from tens to hundreds of installs per month
- Deep understanding of mechanical and electrical design, testing, manufacturing processes, industry standards, and regulatory requirements
- Proven ability to lead teams, build cross-functional relationships, make sound strategic decisions, and drive operational change.
Benefits:
- Potential performance bonus
- Equity
Similar Jobs
Branch Operations Manager
Mortgage Branch Operations Manager responsible for overseeing operations and compliance at Luminate Bank branch. Leading team to ensure efficiency, performance, and exceptional client experience.
Lead Specialist, Commercial Operations
Lead Specialist in Commercial Operations managing successful product launches at Viatris. Collaborating with cross-functional teams and ensuring market readiness for high-quality healthcare solutions.
Director, Strategic Operations – Enterprise Transformation
Director of Strategic Operations at healthcare engagement platform executing strategic initiatives and empowering healthcare transformations. Lead cross-functional governance and performance tracking for enterprise-level improvements.
Revenue Cycle Operations Director – Denials
Revenue Cycle Operations Director overseeing healthcare operations for Service Center clients. Leading day-to-day operations and ensuring effective revenue cycle performance in a healthcare environment.
Associate Director – Field Medical Excellence & Operations
Remote Associate Director for Field Medical Excellence at BridgeBio Pharma. Focusing on therapeutic disease state communication and advancing medical information across stakeholders.
Growth Operations Associate
Growth Operations Associate managing Flight Plan infrastructure for e-commerce clients at Darkroom. Collaborating closely with the VP of Finance to ensure effective operational support.
Data Quality Operations Analyst – Contract
Data Quality Operations Analyst to ensure internal and vendor datasets quality. Involved in auditing audio and text data pipelines to maintain rigorous quality control.
Voice Actor Curation, Operations Specialist – Contract
Voice Actor Curation & Operations Specialist for voice sourcing and library operations driving innovative AI interactions. Requires strong voice acting or linguistics expertise and organizational skills.
Transcription Operations Manager – Contract
Transcription Operations Manager overseeing transcription operations and the annotator lifecycle. Partnering with engineering teams to ensure delivery of high-quality transcripts for 30+ locales.
Fraud & Dispute Ops Specialist
Fraud Operations Specialist analyzing fraud transactions, managing customer disputes, and ensuring compliance in a fintech environment. Collaborates with various teams to improve operational performance and reporting.
Fraud Operations Specialist
Fraud Operations Specialist reviewing potentially fraudulent transaction activity at fintech company Imprint. Collaborating on fraud investigations and improving KPIs in a remote role.
School Operations Manager
School Operations Manager at Stride, Inc. overseeing compliance and operations for Pine Springs Preparatory Virtual Academy while managing educational partnerships.
Regional Vice President of Operations – Personal Caregiving
Regional Vice President of Operations responsible for multi-site PCS division. Leading operational efficiency, financial management, and team development for AbriCare's services.
Operations Associate
Administrative Associate providing day-to-day support for the USA team at Loam Bio. Ensuring operational efficiency through scheduling, expense processing, and record management.
Operations Support Director, Claims
Operational Support Director responsible for managing project implementations and process improvements in Medical Claims Operations. Leading teams and driving innovation while ensuring regulatory alignment.
Executive Operations Assistant – VP
Executive Operations Assistant managing operational tasks and project coordination in a marketing agency. Supporting founders and improving workflows while maintaining effective communication.
Heavy Equipment Transport, Operations, Training SME – Part-time
Part-time Heavy Equipment Transport, Operations, and Training SME at AMERICAN SYSTEMS. Supporting national priority programs through strategic solutions in various areas.
Heavy Equipment Transport, Operations, Training SME
Heavy Equipment Transport, Operations, and Training SME supporting national priority programs through strategic solutions in federal government contracting. Responsibilities include logistics, training, and equipment handling.
Local Study Operations Manager
Local Study Operations Manager leading and managing clinical trials from start to finish. Collaborating with global teams to ensure quality and timely study delivery.
Senior Manager/Associate Director, Strategy & Operations, Therapeutics & Innovations
Senior Manager/Associate Director in charge of strategy and operations at Natera's Therapeutics & Innovations. Driving cross-functional alignment and execution in precision medicine missions.