Disability Case Manager – Consultant
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Job Description
Disability Case Manager Consultant assessing ATP-STD or DMCS claims for benefit eligibility. Engage in proactive case management and collaborate on return-to-work plans.
Responsibilities:
- Assess ATP-STD or DMCS claims for benefit eligibility
- Render recommendations within service standards
- Conduct telephone interviews with a focus on obtaining pertinent information including medical/treatment status, functional information, and RTW readiness
- Identify and evaluate medical and non-medical barriers and functional abilities
- Develop, communicate, and implement proactive case management plans
- Identify suitable rehabilitation referrals as required
- Identify and utilize external and internal resources to progress a claim to resolution
- Engage in professional interaction with all stakeholders on a regular basis
- Adhere to entering accurate billing
- Provide timely, detailed documentation to ensure progression of the claim
- Attend team scrums and meetings and offer support and coverage to other team members as needed
Requirements:
- 1-2 years of progressive disability management experience
- Experience with long- or short-term disability insurance is considered an asset
- Familiarity with medical terminology and disability contract language
- Related post-secondary degree (i.e. Kinesiology, Psychology, Social Work or related discipline) or equivalent experience
- Comprehensive knowledge of STD/LTD policies and Group Plans
- Strong analytical skills, excellent problem-solving abilities, and able to work with minimal supervision
- Bilingual in French is an asset
- Good standing relationship with an associated regulatory body (i.e. BCAK, CAOT-BC, etc.) and/or membership with the Vocational Rehabilitation Association (VRA) of Canada is an asset
Benefits:
- Competitive compensation
- Flexible working arrangement
- You will receive training, ongoing development, and support
- Work in an engaging team environment
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