Enablement Program Manager, Experiences
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Job Description
Enablement Program Manager spearheading onboarding and upskilling initiatives at Maleda Tech for customer-facing teams. Driving efficient program design and leveraging AI tools for global marketplace success.
Responsibilities:
- Design, build, and improve enablement programs that support onboarding and ongoing upskilling for acquisition and account management teams
- Develop and maintain training content, including e-learning modules, toolkits, one-pagers, participation guides, worksheets, videos, and related materials
- Create structured onboarding journeys that help new team members ramp effectively and track progress over time
- Support ongoing learning initiatives that improve performance, consistency, and field execution across global teams
- Organize and maintain content within enablement and content management systems such as Highspot or similar platforms
- Partner cross-functionally with operations, leadership, and other internal stakeholders to gather feedback and continuously improve enablement programs
- Translate business updates, product changes, and process information into clear, engaging, and accessible learning materials
- Track program progress, measure effectiveness, and communicate updates, milestones, and roadmap priorities
- Leverage AI-enabled tools and modern content creation platforms to customize and scale materials across markets
- Ensure all program documentation and training resources are current, accurate, and easy to access.
Requirements:
- 4+ years of experience in sales enablement, program management, learning and development, or a related field
- Proven experience building or managing onboarding and training programs from start to finish
- Strong ability to support customer-facing teams such as acquisition, sales, account management, or operations teams
- Experience working cross-functionally and leading initiatives across multiple stakeholders
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to translate strategy into practical, high-quality training content and execution plans
- Comfort creating polished materials independently, including presentations, guides, and learning assets
- Familiarity with AI-powered tools and modern workflows that improve speed, customization, and content creation at scale
- Experience working in fast-paced, evolving environments with changing priorities.
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