Engagement Lead, Incident Response Partner Services
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Job Description
Engagement Lead overseeing CrowdStrike partner incident-response investigations. Coordinating forensic delivery, executive communications, project workflows, and security recommendations.
Responsibilities:
- Oversee incident response engagements performed by CrowdStrike’s partners
- Assist in developing and tracking project tasks and client deliverables
- Assist in managing delivery-team and client-task status to keep workflow on track
- Align customers and CrowdStrike partners on investigation scope, objectives, and required effort
- Support partners in communicating forensic and malware-analysis topics to executives
- Train partners on methods to hunt for bad actors across large datasets
- Coordinate effectively under the direction of outside counsel
- Coach and mentor partners on advanced host- and network-based forensics across Windows, Mac, and Linux
- Review and provide strategic, applicable, and feasible recommendations to mature organizational security posture during and after incidents
- Review reports, presentations, recommendations, and findings for customers, regulators, and legal counsel against CrowdStrike quality standards
- Supervise projects and coordinate team members to keep workflow on track
- Plan internal process-improvement initiatives and facilitate execution with cross-functional teams
- Maintain and update templates and internal process documentation
Requirements:
- Team leadership experience in a matrixed consulting environment
- Previous experience developing and managing relationships in a consulting environment, preferably involving incident response
- Experience conducting or managing incident response investigations, including targeted threats such as ransomware, eCrime, and Business Email Compromises (BECs)
- Experience in project management from conception to delivery
- Experience managing external resources
- Experience implementing technology projects
- Ability to work independently with minimal supervision
- Self-learning capabilities and initiative in a fast-paced, quickly changing environment
- Good communication and interpersonal skills
- Strong organizational and multitasking skills
- Excellent analytical and problem-solving abilities
- Team-management and leadership skills with cross-functional groups across divisions worldwide
- Documentation management and ability to use project management tools
- Attention to detail under pressure
- Time-management skills and ability to meet deadlines
- Experience liaising with project stakeholders concerning project details and deliverables
- Experience identifying and implementing process efficiencies and monitoring updated workflows
- Ability to independently drive results in small-team environments
- Experience working for consulting organizations
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes
- Ability to review technical investigation results for accuracy, consistency, and completeness
- Desire to grow and expand technical and soft skills
- Strong project-management skills
- Contributing thought leader within the incident response industry
- Ability to foster a positive work environment and attitude
- Ability to travel on short notice, up to 30% of the time
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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