Enterprise Account Manager
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Job Description
Enterprise Account Manager:in scaling enterprise SaaS customers from rollout to expansion. Supporting a Cologne AI startup that reduces food waste across the supply chain.
Responsibilities:
- Full responsibility for selected enterprise customers, from the pilot phase through rollout to long-term scaling
- Managing complex customer projects in collaboration with Development, Data, and Customer Success teams
- Managing senior customer stakeholders, including C-level executives and program and project leads
- Ensuring structured, professional communication and excellent expectation management
- Translating customer requirements into project plans, milestones, and implementation priorities
- Identifying upselling, cross-selling, and expansion opportunities within existing enterprise accounts
- Supporting contract negotiations and the further development of enterprise pricing models
- Further developing enterprise account management and project management structures
Requirements:
- Several years of experience in Key Account Management or Enterprise Customer Management, ideally in a SaaS environment
- Proven experience managing complex customer projects, such as rollouts, integrations, and international setups
- Experience working with enterprise customers and senior- and C-level decision-makers
- Structured, solution-oriented approach with a high degree of reliability and a strong sense of ownership
- Ability to communicate technical and data-driven topics clearly and convincingly
- Experience collaborating with cross-functional, international teams
- Excellent German skills, at least C1 level, both written and spoken
- Good English skills, at least B2 level, both written and spoken
Benefits:
- Flexible working hours
- Home office
- Family-friendly work environment
- Excellent opportunities for professional development
- Exciting and responsible tasks
- Ownership of your own projects
- Opportunity to actively shape the company and your area of work
- Dynamic team with motivated colleagues
- Opportunity to work full-time or part-time
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