Environment Management Team Member
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Job Description
Environment Management lead keeping DEV/SIT/CAT environments secure and release-ready. Automating operations and optimizing cloud and supplier costs for GDIT’s government technology services.
Responsibilities:
- Partner with business and technical teams to ensure DEV, SIT, and CAT environments are available, secure, stable, and release/test ready
- Lead cross-team coordination for environment availability and readiness
- Manage environment changes including configuration, refreshes, access, and deployments under governance and compliance processes
- Create and manage ServiceNow requests and incidents through closure
- Open and track vendor support cases with providers such as Google and Oracle and drive timely resolution
- Coordinate patching, vulnerability remediation, and system upgrades with security and infrastructure teams
- Track schedules, testing, risks, and escalations
- Own critical incident management for high-severity outages, including triage, communications, restoration, and post-incident actions
- Maintain architecture diagrams, system/network specifications, and NCRB documentation
- Coordinate effective monitoring and alerting, including ESM coordination and Splunk dashboards/alerts
- Analyze operational trends and improve reliability
- Identify and implement automation and AI-assisted improvements
- Drive cloud and supplier cost-optimization recommendations
Requirements:
- 3+ years of related experience
- Bachelor’s degree in a relevant field from an accredited college/university, or an additional four years of relevant work experience in lieu of the degree
- Strong SQL skills, including complex queries, joins, and performance awareness, across Oracle, Cloudera, DataStax, or similar platforms
- Hands-on Linux/UNIX operations and shell scripting for troubleshooting, maintenance, and automation
- Experience with Kafka/Confluent and integration/data movement patterns, including topics, consumers, and validation
- Experience supporting multi-environment application operations across DEV/SIT/CAT/PROD in on-premises and cloud environments
- Proficiency with ServiceNow incidents and requests
- Ability to manage vendor support escalations
- Monitoring and log-analysis experience with Splunk Enterprise
- Familiarity with AppDynamics, Neustar, and cloud monitoring is a plus
- Working knowledge of Agile delivery and tools such as VersionOne and ALM platforms
- Ability to produce and maintain architecture diagrams, network specifications, and NCRB artifacts
- Strong communication and facilitation skills; ability to lead incident bridges and coordinate stakeholders under pressure
- Cannot be a member of the USPS eAccess Corporate Developer Registration (CDR) to develop new code due to segregation-of-duties requirements
- Must obtain and maintain a Public Trust
- Must provide onsite fingerprinting at a designated facility
- U.S. residency requirement: required U.S. residency history under the USPS security-clearance process
- Scheduled availability of 40 hours per week
- Less than 10% travel required
Benefits:
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team focused on career goals
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Competitive pay
- Paid time off
- Full flex work weeks where possible
- Vacation, sick, personal time, holiday, paid parental, military, bereavement, and jury duty leave
- 15 days of paid leave per calendar year for new employees, prorated based on date of hire
- 10 paid holidays per year, prorated based on date of hire
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan options
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Award-winning culture of innovation
- Military-friendly workplace
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