Event Air Designer
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Job Description
Event Air Designer at CTM responsible for corporate M&E group air accounts management and client engagement. Strives for program goals, contract management, and client relationship cultivation.
Responsibilities:
- Facilitate comprehensive discovery calls, with internal and external stakeholders, for each program to understand the program goals and objectives.
- Communicate best service recommendations to successfully execute the program based on information obtained about the project.
- Anticipate issues and outcomes.
- Manage relationships and expectations with clients and meeting owners, including executive level stakeholders expecting a higher level of professionalism and industry acumen.
- Meet and strive to exceed program goals and objectives, timelines, and deadlines.
- Maintain and cultivate client relationships to ensure retention of repeat business and growth of new opportunities or services.
- Conduct business reviews virtually, or in-person, according to mutually agreed upon cadence with customers and following CTM guidelines.
- Provide updates to clients to include SLA performance, program metrics, etc. as outlined in the SOW
- Responsible for a complete understanding of contract terms and determining when adjustments are needed to service offering or pricing; manage creep of scope.
- Lead contract renewal efforts and renegotiations.
- Prepare service agreements, QFS (quote for services), and PCN’s (project change notice) as needed.
- Liaise amongst all global CTM regions resulting in a successful global group booking experience and all corresponding reports.
- Follow up on account deliverables and provide a timely response to requests.
- Work closely with Leadership to identify account specific best practices and process efficiency opportunities to challenge the status quo.
- Ensure Dynamics is updated frequently including accounts, contacts, opportunities, orders, etc. and all relevant fields are complete and current.
Requirements:
- Bachelor’s degree in related field or relevant experience
- Requires five years’ experience in the travel industry, preferably with an emphasis on managing a portfolio of corporate M&E group air accounts.
- Proficiency in building Sabre event profiles, including ticketing, handling exchanges, and reviewing historical remarks.
- Ability to work evening hours, weekends, and longer hours during high volume periods.
- Appropriate and professional written and verbal communication.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
- Creative and analytical thinking with strong problem-solving and consultative skills.
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
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