Events Coordination, Multiple Levels

Posted 2ds ago

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Job Description

Events Manager or Coordinator supporting Relentless’s virtual relational-organizing events. Training organizers, troubleshooting live participant issues, and improving program completion.

Responsibilities:

  • Events Manager: Execute virtual events end to end, ensuring participants are informed and supported
  • Events Coordinator: Oversee and support virtual events, maintain quality, escalate issues, and propose improvements
  • Monitor event data and metrics and turn insights into program and material improvements
  • Train over 50 Program Organizers to lead high-energy virtual events
  • Events Manager: Directly manage the Events Coordinator and support part-time staff during event shifts
  • Lead check-in calls with Program Organizers and provide updates throughout shifts
  • Serve as manager on duty, answer Slack questions, provide clarification, and handle difficult participants
  • Provide feedback on Program Organizer performance to the Deputy Director of Programs, Organizer Experience
  • Maintain FAQs and the Knowledge Base with the Content Logistics Manager and Inbox Manager
  • Take on additional responsibilities as program needs change

Requirements:

  • Events Manager: Experience managing and leading staff, preferably external-facing teams
  • Events Coordinator: Leadership or Team Captain experience is a plus, preferably leading volunteers or part-time staff
  • Excitement about working with participants from varied backgrounds and experience levels
  • Strong, warm communication skills
  • Ability to support and motivate a team and empower discouraged teammates
  • Values information and data and seeks opportunities to understand and improve programs
  • Ability to ask questions, seek clarification, and discern when to escalate issues
  • Ability to remain calm under pressure and work with varied communication styles
  • Comfort working in fast-paced, scaling environments with shifting priorities
  • Access to a computer and reliable internet
  • Empathy, care for accessibility in communication, and enthusiasm for motivating diverse workers