Executive
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Job Description
Customer Service Advisor resolving customer inquiries and maintaining C-SAT scores while based in India. Focused on delivering exceptional customer experiences across multiple channels.
Responsibilities:
- Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy.
- Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
- Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
- Document interactions and update systems accurately to ensure seamless follow-up.
- Collaborate with internal teams to resolve complex issues and enhance customer experience.
- Adhere to company policies, compliance standards, and service-level agreements (SLAs).
Requirements:
- Minimum: High School Diploma or equivalent (Graduate preferred).
- Prior experience in customer service or related field is an advantage.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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