Ecommerce Operations and Account Manager
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Job Description
E-commerce recruitment account manager connecting Australian brands with talent. Managing clients, candidates, placements, business development, and social media visibility.
Responsibilities:
- Build and maintain strong relationships with existing clients as their trusted partner and primary point of contact
- Understand client businesses, company cultures, hiring requirements, and expectations, and translate them into recruitment briefs
- Own assigned accounts and provide consistent communication, updates, and a positive client experience
- Advise clients on talent availability, market conditions, salary expectations, candidate suitability, and alternative hiring solutions
- Manage recruitment requirements from briefing and talent identification through interviews, feedback, offers, reference checks, and successful placements
- Identify and engage candidates through the existing talent database, LinkedIn Recruiter, and other sourcing channels
- Identify opportunities within existing client relationships, generate repeat business and referrals, and strengthen long-term partnerships
- Keep candidates engaged, manage expectations, provide timely feedback, and ensure a positive candidate experience
- Build industry visibility through LinkedIn activity, industry engagement, and professional networking
- Create LinkedIn posts, Instagram content, reels, and short-form videos
- Own account activity, client relationships, placement outcomes, and commercial targets while improving results
Requirements:
- At least 5 years of experience in e-commerce, digital marketing or a client-facing sales or account management role
- Strong understanding of the e-commerce industry, including finance, operations, warehousing, HR, and digital marketing
- Experience managing client relationships, business accounts, stakeholders, or commercial partnerships
- Strong communication and interpersonal skills
- Candidate assessment, interviewing, and recruitment skills
- Ability to manage multiple vacancies and deliver quality shortlists
- Ability to influence, negotiate, and manage stakeholder expectations
- Strategic thinking, decision-making, and problem-solving skills
- Experience building a personal brand through LinkedIn content, industry engagement, and social media
- Comfortable creating short-form video content, Instagram Reels, and other social media posts
- Understanding of recruitment sales, business development, and client relationship management
- Ability to build a healthy pipeline, generate referrals, and close opportunities
- Self-motivated and proactive, with initiative, resilience, tenacity, integrity, and ability to work independently in a remote environment
- Previous recruitment, talent acquisition, or agency recruitment experience is a bonus
- Experience managing recruitment accounts or end-to-end recruitment assignments is a bonus
- Proven recruitment sales targets and conversion rates is a bonus
- Experience using LinkedIn Recruiter, ATS platforms, recruitment databases, and AI-powered recruitment tools is a bonus
- Familiarity with Claude and other productivity tools is a bonus
- Philippines location and availability during 9:00 AM–6:00 PM Australian time
Benefits:
- Great opportunities for career growth
- Opportunity to work in an amazing environment
- Opportunity to work closely with an innovative recruitment team and gain exposure to AI-driven recruitment processes
- 100% remote work from home, cutting out the daily commute
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