Channel Account Manager
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Job Description
Channel Account Manager growing partner relationships, renewals, and expansion for Huntress, a provider of human-led cybersecurity protection. Managing SaaS customer value through CRM and cross-functional collaboration.
Responsibilities:
- Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
- Own and grow relationships with multiple contacts inside assigned customer organizations
- Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
- Contribute to team goals around retention, expansion, and customer satisfaction
- Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
- Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
- Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment
Requirements:
- 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
- Strong experience in SaaS, preferably related to the cybersecurity industry
- Experience with Salesforce or other similar CRM platforms
- Strong bias to action and the ability to get things done efficiently and effectively
- Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
- Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners
Benefits:
- Fully remote work
- At least one annual trip to the US for Summer Summit, with additional local events in Australia!
- New starter home office set up reimbursement ($800 AUD)
- 12 weeks paid parental leave for both primary and secondary carers
- Monthly digital allowance for personal phone and internet costs ($185 AUD)
- Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
- Subsidised private health insurance through our preferred provider
- Stock options for all full-time employees
- Access to the BetterUp platform for coaching, personal, and professional growth
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