Account Manager

Posted 32mins ago

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Job Description

Account Manager guiding client relationships, onboarding, retention, and upsells for Adtaxi, a performance-driven digital marketing agency. Coordinating cross-functional campaign delivery and client communications.

Responsibilities:

  • Serve as the client's main point of contact, leading internal and external communication and meetings
  • Ensure timely follow-through on action items
  • Retain and grow revenue through preparedness, accuracy, proactive service, and customer service
  • Maintain communication cadence and monitor client sentiment
  • Proactively surface potential retention risks
  • Prepare for onboarding by reviewing client documentation and setting up internal assets
  • Lead and coordinate internal and external onboarding calls
  • Define expectations and responsibilities
  • Coordinate with Strategists, Sales, Creative, and Operations for kickoff
  • Deliver packets, recap emails, timelines, and launch confirmations
  • Manage client emails and meeting cadences
  • Document interactions and maintain organized client folders and project documentation
  • Prepare meeting agendas and review Account Reviews internally
  • Proof client-facing documents for clarity and accuracy
  • Serve as the central communication point between clients, Strategists, and Operations
  • Equip Strategists with clear tasks and accurate notes
  • Monitor weekly campaign pacing and flag under-delivery, tracking, and inventory risks
  • Track approvals and dependencies
  • Improve professional skills through training and discussions/audits
  • Demonstrate ownership, accountability, and problem-solving

Requirements:

  • Candidates must reside in CO, FL, MA, MN, OH, PA, or TX
  • Exceptional communication skills—professional, concise, and a client-first tone
  • Strong organizational ability with rigorous attention to detail
  • Ability to manage timelines, dependencies, and multiple ongoing projects
  • Proactive problem-solver with strong judgment and the ability to flag risks early
  • Skilled at managing cross-functional workflows and ensuring accountability
  • Advanced knowledge of digital advertising concepts and campaign structures (Programmatic, Search, Social) and digital advertising platforms (Programmatic, Google Ads, Meta Ads, etc.)
  • Comfortable working and presenting in a high-pressure sales environment
  • High emotional intelligence—maintains trust, calm, and credibility in every interaction
  • Experience leading client communication, meetings, and project flow
  • Prior use of CRMs (Salesforce), reporting dashboards, and task/project management tools
  • Proficiency in Google Analytics and Google Ads
  • Familiarity with G Suite & Microsoft Suite—Google Sheets, Excel, Docs, and standard digital reporting tools
  • 2–4 years of account management experience in the digital marketing industry
  • Bachelor’s degree or equivalent experience required
  • Must be willing to submit and pass the necessary required pre-employment background checks

Benefits:

  • Potential quarterly bonus (OTE $65,000 - $70,000)
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401k
  • Paid time off
  • Select paid holidays