Account Manager
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Job Description
Remote Account Manager guiding onboarding, retention, upsells, and renewals for Adtaxi, a performance-driven digital marketing agency. Coordinating clients, strategists, sales, creative, and operations across digital campaigns.
Responsibilities:
- Serve as the client's main point of contact, leading internal and external communication and meetings
- Retain and grow revenue through preparedness, accuracy, proactive service, and customer service
- Maintain communication cadence, monitor client sentiment, and surface retention risks
- Prepare onboarding by reviewing client documentation and setting up internal assets
- Lead and coordinate onboarding calls, defining expectations and responsibilities
- Coordinate kickoff activities with Strategists, Sales, Creative, and Operations
- Deliver onboarding assets including packets, recap emails, timelines, and launch confirmations
- Manage client communications, meetings, interaction documentation, folders, and project documentation
- Prepare meeting agendas, review Account Reviews internally, and proof client-facing documents
- Coordinate communication among clients, Strategists, and Operations; provide clear tasks and accurate notes
- Monitor campaign health, weekly pacing, risks, approvals, and dependencies
- Improve professional skills through product knowledge, communication, documentation, leadership, training, discussions, and audits
Requirements:
- Candidates must reside in CO, FL, MA, MN, OH, PA, or TX
- Exceptional communication skills—professional, concise, and a client-first tone
- Strong organizational ability with rigorous attention to detail
- Ability to manage timelines, dependencies, and multiple ongoing projects
- Proactive problem-solver with strong judgment and the ability to flag risks early
- Skilled at managing cross-functional workflows and ensuring accountability
- Advanced knowledge of digital advertising concepts and campaign structures (Programmatic, Search, Social)
- Advanced knowledge of digital advertising platforms (Programmatic, Google Ads, Meta Ads, etc.)
- Comfortable working and presenting in a high-pressure sales environment
- High emotional intelligence—maintains trust, calm, and credibility in every interaction
- Experience leading client communication, meetings, and project flow
- Prior use of CRMs (Salesforce), reporting dashboards, and task/project management tools
- Proficiency in Google Analytics and Google Ads
- Familiarity with G Suite & Microsoft Suite—Google Sheets, Excel, Docs, and standard digital reporting tools
- 2–4 years of account management experience in the digital marketing industry
- Bachelor’s degree or equivalent experience required
- Must be willing to submit and pass the necessary required pre-employment background checks
Benefits:
- Potential quarterly bonus (OTE $65,000 - $70,000)
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401k
- Paid time off
- Select paid holidays
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