FDE Operations Coordinator
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Job Description
Operations Coordinator at ShipHero managing documentation accuracy and workflow coordination. Collaborating with technical teams for operational reliability in eCommerce logistics.
Responsibilities:
- Ensure accuracy, consistency, and operational reliability across Statements of Work (SOWs), contracts, and internal delivery processes.
- Transform inputs from engineers and leadership into clean, standardized documents.
- Manage document revisions, signature workflows, and final execution.
- Track billing, invoices, payments, deal status, and operational costs for each project.
- Maintain project, deal, and delivery trackers using JIRA and related tools.
- Schedule and coordinate internal and customer meetings.
- Produce basic reporting and status updates for FDE leadership.
- Perform administrative and operational tasks to ensure smooth execution across teams.
Requirements:
- Bachelor’s Degree in Business Administration, Finance, Operations, or a related field is preferred.
- 1–2 years of experience in operations, documentation, contract administration, or similar roles.
- Hands-on experience working with JIRA and Agile workflows.
- Experience working with invoices, billing processes, or internal operational systems is a plus.
- Strong English communication skills (written and spoken).
- Exceptional organization, attention to detail, and reliability.
- Ability to manage multiple workflows and maintain accuracy under time pressure.
- Comfortable working with contracts, financial documents, and internal operational processes.
- Strong follow-through and a proactive approach to preventing operational gaps.
Benefits:
- The company provides equipment you need to be happy at your job.
- PTO + holidays.
- Mandatory fun time.
- Work-life balance in spades.
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