Field Service Engineer – Fluent in Chinese and English
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Job Description
Field Service Engineer supporting Ananda’s e-bike motor systems through customer troubleshooting, RMA coordination, training, and service visits. Maintaining partner satisfaction and improving service processes.
Responsibilities:
- Provide support for customer issues online or offline
- Respond to customer issues or complaints, normally within 24 hours
- Visit customers when needed
- Follow RMA in CRM and record returns in an online list
- Plan service visits for the following week
- Participate in weekly team meetings reviewing issues and RMA follow-up
- Prepare a basic monthly report on main work
- Follow related call center project task lists and timelines
- Visit customers and maintain good communication
- Prepare feedback or analysis reports
- Maintain customer relationships and satisfaction
- Train customers on products or Ananda Link
- Review service processes to improve efficiency
- Support customer visits with other support, including business support
Requirements:
- U.S.-based candidate
- Available for long-term employment without sponsorship
- Fluent in English and Chinese
- Experience in assembling or repairing industrial products and equipment
- 2+ years related work experience
- PCBA welding experience and skill is preferred
- Minimum secondary level of education
- Strong communication skills
- Good knowledge of MS Office and any ERP System
Benefits:
- good salary and benefits
- Long-term employment
- Remote work is acceptable
- Occasional client travel
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