Field Service Engineer
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Job Description
Field Service Engineer providing timely service and support for Bioprocess products in the Central US. Acting as the primary liaison between customers and the company for installation, repairs, and training.
Responsibilities:
- Provide timely service and support for all Bioprocess products and accessories in the Central US.
- Act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products.
- Perform installation, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products.
- Deliver the desired customer service experience to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
- Interact with customers directly to schedule appointments and complete repair services as appropriate.
- Evaluate the customer’s service needs, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service.
- Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management.
- Communicate effectively with management, coworkers, and customers, including responding by email, phone and in person as needed.
- Manage communications effectively and timely, maintaining an updated schedule and proactively communicating to management when schedule is free of appointments.
- Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools.
- Build positive relationships with customers.
- Perform other related duties as required.
Requirements:
- Bachelor’s degree in an Electrical/Electronic discipline, minimum of an associate’s degree or equivalent combination of industry experience and technical/military training
- 3+ years’ Field Service experience working on electrical and mechanical equipment
- Experience trouble shooting, repairing, calibrating and performing routine maintenance on equipment using company provided tools.
- Experience installing equipment, wiring, or programs to meet company specifications.
- Ability to lift 50lbs.
- Experience with troubleshooting low voltage electrical systems, sensors and ability to read electrical diagrams.
- Experience with high voltage (400VAC plus) systems.
- Experience with pneumatic and hydraulic systems.
- Valid Drivers License and Passport
- Proficiency with MS Office software, including Outlook, Word and Excel.
Benefits:
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
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