Field Service Technician – Level 2
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Job Description
Field Service Technician II commissioning, testing, and troubleshooting Hammond Power Solutions transformers. Traveling extensively to support customers and provide technical electrical solutions.
Responsibilities:
- Commission and test equipment
- Perform failure analysis
- Diagnose issues and provide technical solutions for customers
- Provide customer support and expert guidance
- Troubleshoot transformer installations and critical electrical equipment
- Collaborate with engineers, quality specialists, testing experts, and fellow field technicians
- Mentor junior technicians
- Support customer facility commissioning projects
- Deliver exceptional customer experiences
- Travel extensively across North America and internationally to service customers
Requirements:
- Technical diploma, degree, or equivalent industry experience
- Experience servicing transformers, switchgear, power distribution equipment, or industrial electrical systems
- Strong understanding of electrical testing, troubleshooting, and power systems
- Experience using testing and measurement equipment
- Knowledge of Lockout/Tagout (LOTO) and electrical safety practices
- Excellent communication and customer service skills
- Strong organizational and project management abilities
- Ability to travel extensively, including international travel on short notice
- Strong troubleshooting and diagnostic skills
- Ability to work independently while collaborating with a team
Benefits:
- Competitive Compensation
- Annual Incentive Opportunities
- 401(k) Retirement Savings Plan
- Employee Stock Ownership Program (ESOP)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Drug Coverage
- Life & AD&D Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Mental Health & Wellness Programs
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Leaves of Absence
- Company-Sponsored Training & Development
- Employee Referral Program
- Company Events & Recognition Programs
- Travel & Expense Reimbursement
- Extensive travel opportunities across North America and internationally
- Onboarding, technical development, mentorship, and continuous learning
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