Forward-Deployed Engineer – Pre-Sales
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Job Description
AI Engineer driving automation solutions at scale for strategic Fortune 500 clients. Collaborating across teams to build innovative enterprise workflows on Tessera's platform.
Responsibilities:
- Write code and build production software and workflows on top of the Tessera Mosaic platform
- Conduct deep process discovery with customers, breaking down complex, ambiguous, cross-system problems into well-defined solutions
- Build lightweight prototypes or workflows that showcase Tessera’s AI agents in real enterprise scenarios
- Partner with GTM to clearly frame technical boundaries in sales engagements, producing technical collateral including Statements of Work
- Collaborate with Infra and Engineering to architect implementations that scale and work consistently across high-volume, business-critical processes
- Iterate closely with customers and cross-functional partners to drive adoption from pilot to full production
- Ensure that field signal from the customer is transmitted to the Product and Engineering teams, helping shape our product strategy
- Build long-term customer relationships and proactively identify new automation opportunities throughout engagements
- Lead training and workshop sessions at customer sites to train and upskill Tessera Mosaic users on the platform
Requirements:
- 2+ years of experience in a technical, customer-facing capacity such as Forward-Deployed Engineer, Solutions Engineer, Technical Program Manager, Software Engineering with sales or consulting experience, or former technical founder
- Strong hands-on experience with Python and JavaScript/TypeScript
- Experiencing building production-grade AI systems
- Strong communication skills with both technical and non-technical stakeholders
- Ability to operate effectively under ambiguity and fast-moving deployments
- An ownership mentality and willingness to do whatever it takes to get deployments over the line
- Willingness to travel to customer sites, primarily within the U.S.
Benefits:
- Travel required for customer engagements
- 25-40% travel requirement
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