Global Operations Manager – Technical Background
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Job Description
Global Operations Manager leading a team of Technical Solutions Engineers to ensure customer reliability and service improvement. Overseeing incident management and collaborating across departments.
Responsibilities:
- Manage a global team of Technical Solutions Engineers
- Oversee detection, escalation, and resolution of system incidents
- Proactively monitor systems and identify risks
- Collaborate closely with Customer Success, SRE, Product, and Sales
- Design and optimize workflows and documentation
- Analyze recurring problems and lead initiatives for improvements
Requirements:
- Proven experience leading technical/solutions/support teams in B2B or B2G product environments
- Strong background in incident management, service reliability, and customer-facing technical problem solving
- Experience supporting pre-sales activities by providing technical guidance
- Demonstrated ability to lead under pressure and make quick, data-driven decisions
- Proactive and analytical mindset
- Experience collaborating with global teams and customers across multiple time zones
- Excellent communication skills
Benefits:
- Working from home
- Flexible hours
- Yearly performance bonus
- Paid medical insurance
- Daily lunch allowance
- Sport/Gym allowance
- Udemy unlimited subscription
- Onboarding plan and training
- Equipment support
- No dress code
- Gifts and rewards for personal milestones
- Company events and online team building
- Fresh fruit, snacks, coffee, and tea at the office
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