GMP Account Manager
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Job Description
GMP Account Manager managing Google Marketing Platform client relationships, adoption, renewals, and growth. Advising clients on DV360, CM360, and SA360 while improving operations with AI and automation.
Responsibilities:
- Act as the primary client contact across the account portfolio, managing day-to-day queries and longer-term strategic conversations and planning
- Develop and deliver client-facing materials, including presentations, reports, and QBR preparation
- Onboard new clients and manage the migration process and relevant operational tasks
- Manage contract renewal processes
- Provide guidance on GMP product capabilities and best practices aligned to client KPIs and maturity goals
- Keep up to date with GMP product developments and share relevant updates and thought leadership with clients
- Identify upsell and expansion opportunities across accounts
- Support solution proposals and commercial frameworks
- Collaborate with the Head of GMP on account strategy, escalation resolution, and growth opportunities
- Partner with FinOps and Technical teams to ensure seamless billing and platform operations and client satisfaction
- Contribute to and lead improvements in client management and operations using AI and automation solutions
Requirements:
- 3–5 years of experience in a paid media or ad tech consultancy environment
- Strong working knowledge of Google Marketing Platform (DV360, CM360, SA360)
- Background in paid search preferred
- Broader GMP platform experience essential
- Experience with GMP Licence Reseller operations and management, including Google NTA and contract renewal processes and billing processes
- Excellent communication and stakeholder management skills
- Proven experience managing client relationships at an operational level
- Comfortable producing client-facing content, such as QBR presentations, efficiently and to brief
- Proactive, solutions-oriented mindset, able to identify or qualify challenges and provide the path to resolution for clients
- Proven experience using and innovating with AI solutions to improve task efficiency
Benefits:
- Remote work arrangement
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