Head of Fraud Operations
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Job Description
Head of Fraud Intelligence transforming SentiLink’s identity verification and risk solutions through scalable fraud operations. Building fraud insight, prevention impact, analyst development, and cross-functional influence.
Responsibilities:
- Establish performance baselines and operational metrics for the Fraud Intelligence Team, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
- Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures.
- Reimagine the team’s operating model, workflows, tooling, and structure to improve efficiency, scalability, and business outcomes.
- Build an entry-level talent program covering hiring profiles, onboarding, training, and career development for Fraud Intelligence Analysts.
- Create progression frameworks supporting technical, analytical, and fraud expertise development, advancement, and internal mobility.
- Develop measurement frameworks connecting team activities to fraud prevention outcomes, model improvements, fraud detection enhancements, typology development, and customer impact.
- Launch initiatives turning frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
- Serve as a fraud subject matter expert and strategic cross-functional partner.
- Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs.
- Leverage AI, automation, and process optimization to improve productivity and quality.
Requirements:
- 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
- 4+ years of management experience overseeing a team of Fraud Analysts
- Success leading high-volume, quality-sensitive operational teams with measurable business outcomes
- Strong fraud judgment and deep interest in evolving fraud patterns, typologies, and prevention strategies
- Ability to design and improve processes, operating models, quality systems, and performance measurement frameworks
- Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways
- Strong analytical skills and ability to use data to identify opportunities, measure outcomes, and drive decisions
- Technical fluency working with product, analytics, engineering, machine learning, and data science teams
- Experience using AI, automation, workflow tooling, or operational technologies to improve productivity and quality
- Exceptional written and verbal communication skills
- Ability to lead cross-functional initiatives and align stakeholders around shared goals
- Ownership mindset and track record of driving change, executing ambitious goals, and holding teams accountable
- Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment
- Curiosity, first-principles thinking, and continuous improvement mindset
- Must be legally authorized to work in the United States and live or plan to live in the United States by the start date
Benefits:
- Equity
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match (or equivalent for non US-based roles)
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend
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