Head of Paid Media
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Job Description
Head of Paid Media overseeing service delivery department, leading performance marketers and client success in a leading DTC eCommerce agency.
Responsibilities:
- You are the direct manager of the service delivery team, ensuring our team operates at a high level every day.
- Conduct individual meetings with each performance marketer to drive development.
- Review team capacity, workloads, and bottlenecks to ensure the team is resourced correctly.
- Hold the team to elite standards across client communication, service, and results.
- Review the client roster weekly and maintain accurate dashboards regarding client statuses.
- Maintain daily Slack communication with the team and help handle difficult conversations when relevant.
- Own the retention engine of the agency and are the senior face of the service department.
- Train and hold the team accountable to the highest standards for client success.
- Join onboarding calls to build rapport and talk to top-tier clients regularly to ensure satisfaction.
- Act as the senior escalation point for deep issues and lead retention calls to save clients.
- Lead and mentor the team around consistent standards in media buying, creative strategy and growth consulting.
- Track client performance across the agency to ensure they meet agency benchmarks.
- Create and enforce playbooks and SOPs that improve the client experience and service quality over time.
Requirements:
- 7+ years in performance marketing within creative or paid media agencies, specifically in the DTC/eCommerce space.
- Elite at de-escalating high-stress situations and inspiring client confidence.
- World-class skillset in performance marketing in the DTC/eCommerce space.
- Proven track record of managing and leading performance marketing teams.
- A 'get things done' attitude with the ability to navigate crises without losing focus.
- Comfortable working US hours and talking with US clients regularly.
Benefits:
- Remote (must be comfortable working US hours with US clients)
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