Healthcare Concierge, Care Partner
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Job Description
Healthcare Concierge coordinating pharmacy and resident care for AllCare.ai’s AI-powered assisted-living healthcare platform. Managing facility outreach, medication reconciliation, schedules, and cross-team issue resolution.
Responsibilities:
- Own a portfolio of California-based Assisted Living communities as the named Primary or Secondary Care Partner
- Run the outbound workflow, including callbacks, follow-ups, confirmations, and proactive outreach
- Review and reconcile medication records using AI tooling
- Flag drug interactions, dosage concerns, and medication discrepancies to clinical teams
- Keep facility census data accurate and current across AllCare systems
- Confirm provider schedules directly with facility contacts
- Handle patient documents, delivery coordination, and cycle updates with pharmacy partners
- Follow up on AI Concierge tasks, resolve open issues, and conduct proactive facility and family outreach
- Coordinate with Routing, Clinic, and Launch Lead teams to ensure requests are assigned and closed on time
- Escalate issues appropriately to the Lead or Director
- Serve as the relationship backbone for facilities, residents, and families supported by AllCare.ai's AI-powered healthcare delivery platform
Requirements:
- Bachelor’s degree or technical degree in a healthcare-related field, such as Nursing, Pharmacy, Medical Technology, Health Sciences, Healthcare Administration, or a related clinical field
- 2+ years of experience in healthcare, patient services, clinical operations, pharmacy, healthcare administration, medical customer service, or US-facing healthcare/BPO
- New graduates in a healthcare-related field with strong English communication skills and a customer-first mindset will be considered
- Fluent written and spoken English; neutral accent preferred, with clarity and warmth required
- Based in Panama with valid work authorization
- Availability for the US holiday calendar and US Pacific week
- Comfort with CRM, task management, communication platforms, and AI-assisted workflows
- Detail-oriented, process-disciplined, and calm under pressure
- Stable home internet, quiet workspace, and dedicated laptop setup suitable for remote voice work
- Nice to have: prior US-client experience, familiarity with US pharmacy workflows, US drug brand names, and US insurance basics
- Nice to have: experience in a Primary/Secondary account coverage model or named-account service model
Benefits:
- Base salary: $800-$1000 USD/month
- Monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics
- US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more)
- Paid time off
- Remote work arrangement
- 11AM–7PM EST shift
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