Human Resources Generalist
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Job Description
HR Generalist overseeing operations and employee relations for a large ABA center. Managing staffing, employee engagement, and ensuring operational efficiency in a fast-paced environment.
Responsibilities:
- Oversee daily staffing operations for a large team of BTs, ensuring appropriate coverage for all client appointments and center needs
- Manage and optimize staff schedules, including real-time adjustments for callouts, cancellations, and coverage gaps
- Lead new hire center orientation and ensure smooth onboarding and integration into the team
- Monitor staffing metrics (e.g., utilization, attendance, cancellations) and ensure operational efficiency
- Serve as the primary point of contact for employee relations matters, resolving concerns with professionalism, discretion, and consistency
- Coach, develop, and manage direct reports, including performance management, disciplinary actions, and terminations
- Foster a positive, accountable, and inclusive work environment that supports retention and engagement
- Partner with HR on complex employee relations issues, investigations, and compliance matters
- Oversee center operations including inventory, general workplace functionality, and coordination with the facility management team.
- Act as a key communication hub between leadership, staff, and support departments
Requirements:
- Bachelors degree required (Human Resources, Business Administration, or related field preferred)
- 5+ years of experience in Human Resources or with relevant fast-paced employee relations fieldwork
- 3+ years of experience in operations, leading large teams (50+ employees) required
- Experience in similar service-based environments preferred
- HR certification (PHR, SHRM-CP) strongly preferred
- Strong leadership experience managing large teams (50+ employees) in a fast-paced environment
- Advanced employee relations and conflict resolution skills
- Excellent organizational and time management abilities with the capacity to manage competing priorities
- Strong problem-solving and decision-making skills, with the ability to act independently
- Effective communicator with strong interpersonal and coaching skills
- High level of professionalism, integrity, and confidentiality
- Ability to adapt to change and lead teams through organizational transitions
- Proficiency with systems, scheduling tools, and Microsoft Office Suite
Benefits:
- Full benefit package
- Training on all systems used by our HR team
- Collaborative and fun HR team as colleagues!
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