HyperCare Consultant – Azure AD
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Job Description
HyperCare Consultant for remote team specializing in Microsoft technologies. Engage with users to ensure optimal technical support in a mixed OS environment.
Responsibilities:
- Be the first point of contact for a user base with varying levels of technical skill
- Ensuring the best possible experience for users through efficient and personable communication
- Supporting a mixed Windows and MacOS environment with a standard set of business-related peripherals
- Administration and upkeep of an Office 365 environment
- Administration and upkeep of Active Directory via physical servers and Azure VMs
- Intune Administration and upkeep
- Keeping technical documentation up to date
- Logging issues in company ticketing system
- Following established MAC policies
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, or similar
- Minimum of 3-7 years of experience managing Windows Active Directory environments
- Proven experience with Azure AD and hybrid identity management
- Hands-on experience with Microsoft Certificate Authority and PKI solutions
- Strong background in Azure IaaS, including VM management, networking, and storage
- Deep understanding of Active Directory architecture, replication, and security best practices
- Proficiency in PowerShell scripting for automation and management tasks
- Knowledge of network protocols, DNS, and TCP/IP fundamentals
- Familiarity with cloud security principles and identity protection mechanisms
Benefits:
- Employees are encouraged to pursue new industry certifications
- Assistance and guidance for certification pursuits
- Inclusive work environment
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