Implementation Consultant, Emergency Operations
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Job Description
Implementation Consultant configuring First Due’s emergency operations software for fire and EMS agencies. Deploying Pre-Planning, Responder, Hydrants, and Command modules.
Responsibilities:
- Own configuration, deployment, and customer enablement of First Due’s Pre-Planning, Responder, Hydrants, and Command modules
- Configure Pre-Planning occupancy and building records, hazards, tactical information, and pre-incident plans aligned to NFPA 1620 practice
- Configure Responder for mobile incident response, including unit response views, dispatch and AVL information, and field access to occupancy and pre-plan data
- Configure Hydrants, including hydrant inventory, flow testing records, and water supply data aligned to NFPA 291 practice
- Configure Command for incident command and accountability, including tactical worksheets and on-scene workflows
- Partner with the assigned Implementation Manager to deliver milestones on plan and surface risks early
- Maintain project status, level-of-effort actuals, and configuration documentation in Rocketlane
- Partner with Technical Services on CAD and AVL data flows
- Surface product gaps, defects, and enhancement requests to the Team Manager and Product organization
- Provide on-call complex-configuration support to Essentials and contribute to Enterprise engagements
Requirements:
- Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent operational experience in a fire or public safety agency
- Strong public safety industry knowledge, including fire ground operations, incident command structures, pre-incident planning, and water supply
- Demonstrated working knowledge of field response workflows and operational contexts for mobile response tools
- Familiarity with GIS and mapping concepts applied to occupancies, hydrants, and response data
- Strong organizational skills with ability to manage multiple concurrent customer projects
- Excellent communication, training delivery, and stakeholder engagement skills
- Experience with Rocketlane or a comparable professional services delivery platform
- Must be authorized to work for any US employer in the United States
- Must successfully pass a criminal background check
- Preferred: direct experience as a firefighter, company officer, training officer, or fire service GIS or pre-planning coordinator
- Preferred: working knowledge of NFPA 1620 and NFPA 291
- Preferred: experience with GIS platforms, mobile data terminal, and field-response applications
- Preferred: working knowledge of Salesforce
- Preferred: PMP, ITIL, or equivalent professional certification
Benefits:
- Medical, dental, and vision coverage
- FSA/HSA
- 401(k)
- Flexible PTO
- Fully remote workplace
- Technology stipend
- Opportunities for advancement
- Other benefits and perks
- Minimal travel expectations
- Reasonable accommodation during employment and interview process
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