Implementation Consultant
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Job Description
Implementation Consultant deploying Samsara’s IoT platform for Mexican customers. Managing launches, training users, and driving product adoption across customer engagements.
Responsibilities:
- Work cross-functionally alongside and connect Sales, Support, Sales Engineering, and Product
- Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform
- Manage deployment of Samsara technology to customers and enable quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users
- Work through customer challenges across numerous use cases
- Manage multiple customer engagements in parallel
- Explain Samsara platform capabilities to customers of all types
- Champion and embed Samsara’s cultural principles as the company scales globally
Requirements:
- 3+ years of experience in an implementation consultant, Customer Success, account management, or consulting role
- SaaS experience preferred
- Bilingual Spanish and English required
- Strong spoken and written language skills for working with multiple teams and publishing documentation
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day software users
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Candidate must be based in Mexico, or willing to relocate
- Experience serving a large and complex customer base in B2B SaaS preferred
- Experience working with different countries of the LATAM regions preferred, but not required
- Experience working in Tech Touch Engagements
- Experience using Customer Success Platforms
Benefits:
- Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Flexible working model
- Offices available for employees who prefer to work in-person
- Equal opportunity and reasonable accommodations throughout the recruiting process
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