Senior Implementation Manager
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Job Description
Senior Implementation Manager leading Intellify and workforce-solution implementations for Cross Country clients. Coordinating projects, training, dashboards, offshore teams, and post-launch support.
Responsibilities:
- Support the successful deployment of Cross Country Workforce Solutions (WFS) and Intellify (VMS) solutions for clients.
- Lead projects, workstreams, and all phases of implementation projects.
- Coordinate implementation activities and communication among internal teams and external clients.
- Lead project plans, timelines, and task assignments.
- Follow up on implementation milestones and tasks using Teams and Smartsheet.
- Develop client-facing and internal PowerPoint presentations and Intellify training materials.
- Lead offshore team members on special projects and post-launch client support during the hyper-care period.
- Host Intellify training for internal and external stakeholders.
- Update project and executive dashboards using PowerPoint, Smartsheet, and Excel.
- Communicate project updates and status to internal stakeholders.
- Maintain project documentation, including plans, status reports, and client communications, in Excel and Smartsheet.
- Generate project progress and milestone reports.
- Collaborate to resolve challenges and ensure smooth project progression.
- Maintain expert knowledge of Intellify delivery models: MSP, VMS, and Tech Only.
- Assist with PMO training documentation, project templates, and project artifacts.
- Perform other duties as assigned.
Requirements:
- High school diploma or equivalent required. Bachelor’s degree preferred.
- Experience in healthcare or staffing industry is preferred.
- Demonstrated experience managing healthcare implementation projects, programs, or account management.
- Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced, collaborative environment.
- Strong problem-solving skills, with the ability to identify issues and propose practical solutions.
- Excellent listening, communication, and customer service skills.
- Exceptional verbal and written communications skills.
- Highly organized.
- Demonstrated analytical sense with excellent attention to detail.
- Proficiency in Smartsheet is required.
- Proficiency in MS Word, MS Excel, MS Visio, and MS PowerPoint required.
- Basic knowledge of ServiceNow or other Service Desk applications.
- Must be able to perform the essential functions of the job, with or without reasonable accommodation.
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