Implementation Manager
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Job Description
Implementation Manager leading Trio platform deployments for healthcare workforce-management clients. Managing configuration, training, go-live, and cross-functional delivery.
Responsibilities:
- Lead client-facing implementation activities for the Trio platform across MSP and SaaS client environments
- Own implementation execution from initial setup through go-live
- Manage implementation timelines, deliverables, and client expectations
- Configure workflows, system setups, and platform components based on client needs
- Deliver client onboarding sessions, platform training, demos, walkthroughs, and knowledge transfer
- Guide clients on platform functionality, workflows, and best practices
- Support clients during go-live and early-stage adoption
- Conduct discovery sessions to understand client needs, workflows, and business requirements
- Translate client requirements into system configurations and implementation plans
- Identify gaps, risks, and opportunities during implementation
- Partner with Product and Engineering teams to communicate client requirements and feedback
- Collaborate with Sales, Account Management, and Program Management teams
- Coordinate internal resources and serve as liaison between clients and internal teams
- Validate configurations, monitor progress, resolve blockers, and ensure quality delivery
- Improve implementation workflows, tools, processes, practices, and playbooks
- Develop advanced knowledge of the Trio platform and support internal enablement
- Build client stakeholder relationships and support positive onboarding and adoption outcomes
Requirements:
- Required: High School Diploma or GED
- 5–7 years of experience in implementation, operations, or client onboarding
- Demonstrated experience leading client-facing software or platform implementations
- Experience delivering client training, demos, or onboarding sessions
- Strong ability to translate business requirements into system configurations
- Experience managing implementation timelines and deliverables
- Strong communication and client engagement skills
- Ability to work cross-functionally with Product, Engineering, Sales, and Operations teams
- Willingness to travel 10–25% for client implementations, go-live support, and training
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Demonstrated ability to utilize AI-enabled tools to support workflows, documentation, and efficiency
- Central time zone preferred; Mountain time zone considered
- Airport access for occasional client travel
- Preferred: Bachelor’s degree in Business, Operations, Information Systems, or a related field
- Preferred: Certified PMP or willingness to obtain PMP within 12 months
- Preferred experience in MSP, SaaS, or workforce solutions environments
- Preferred experience managing complex or multi-stakeholder implementations
- Preferred experience with workflow configuration, system setup, or operational tools
- Preferred experience supporting client adoption and change management
- Preferred experience using AI tools to improve implementation efficiency and client enablement
Benefits:
- Fully remote work approved for the right candidate
- Occasional client travel (10–25%)
- Opportunity to obtain PMP certification within 12 months (preferred)
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