Implementations Manager
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Job Description
Manager, Implementations overseeing implementation of new client business at logistics company. Leading cross-functional teams to ensure operational success and client satisfaction.
Responsibilities:
- Overseeing the successful implementation of new client business and continuous improvement
- Work closely with cross-functional teams to ensure that new clients are set up for success
- Ensure distribution and fulfillment services meet client needs and requirements
- Define the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs
- Provide onsite support throughout the project and assist in coordinating resources during go-live
- Implement and maintain operational processes and procedures
- Coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service
- Conduct regular status meetings with clients and internal teams to track progress
- Develop and maintain strong relationships with internal stakeholders and external clients
- Lead and coach the implementation team throughout the project to ensure a successful launch of complex and strategic new business
- Oversee the development of contractual documents and addendums
- Identify and manage risk throughout the project, ensuring communication to all stakeholders
Requirements:
- 5 years of experience working in startup environments, operations and change management
- Experience with Microsoft Office and computerized scanner equipment
- Experience working in 3PL, distribution or fulfillment centers
- Bachelor’s or master’s degree in Supply Chain Management, Business or related field (preferred)
- 3 years of experience in 3PL (preferred)
- Availability to travel up to 75% of the time (preferred)
- Basic SQL experience (preferred)
- Ability to engage and collect testing information from cross functional teams and translate that information into practical testing scenarios within a WMS or automation (preferred)
- WMS experience (preferred)
- Availability to work a flexible schedule including some weekends (preferred)
- Ability to influence others, work as part of a team and act as a catalyst for change
Benefits:
- full health insurance (medical, dental and vision)
- 401(k)
- life insurance
- disability
- opportunity to participate in a company incentive plan
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