Inside Account Manager
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Job Description
Inside Account Manager serving as a liaison for customer accounts at Ultralife Corporation. Responsible for managing customer relationships and ensuring service throughout the customer lifecycle.
Responsibilities:
- The Inside Account Manager serves as the primary liaison between the company and assigned customer accounts, ensuring exceptional service throughout the entire customer lifecycle.
- This position is responsible for managing customer relationships, coordinating order fulfillment, maintaining accurate forecasts, supporting quotation activities, and resolving customer inquiries while working collaboratively with Sales, Operations, Engineering, Planning, Quality, and Finance.
- Plays a critical role in delivering an outstanding customer experience by ensuring accurate order processing, proactive communication, timely issue resolution, and adherence to customer and regulatory requirements.
- Manage assigned house accounts and serve as primary internal contact for customer inquiries.
- Participate in customer meetings and provide status updates as required.
- Review customer purchase orders (POs) for terms and conditions compliance.
- Enter and manage orders in ERP system (Syspro).
Requirements:
- Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
- Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
- Experience working with ERP systems (Syspro preferred).
- Strong Microsoft Office proficiency, particularly Excel.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to prioritize multiple projects while meeting deadlines.
- Demonstrated problem-solving and customer relationship management skills.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
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