Inside Sales Manager
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Job Description
Inside Sales Manager building and coaching high-performing sales teams for Fresh Prints, a New York-based custom apparel company. Owning hiring, training, sales targets, metrics, and performance improvement.
Responsibilities:
- Build, coach, and manage a high-performing team of Inside Sales Associates
- Interview and hire Inside Sales Associates and help build a strong, high-performing sales organization
- Own onboarding and training, including product training, sales process training, role-plays, objection handling, closing techniques, and account management
- Review calls, emails, follow-ups, and customer conversations to identify improvement opportunities
- Diagnose underlying performance problems, provide practical solutions, work through examples, and track coaching effectiveness
- Establish quarterly sales goals based on historical performance, business needs, team capacity, and individual potential
- Develop strategies for achieving sales targets
- Monitor close rate, sales volume, ISA sales averages, repeat customer rate, and account growth
- Identify performance gaps, create improvement plans, coach underperformers, and track progress
- Make decisions regarding continued employment of consistently low-performing team members when necessary
- Develop future sales leaders and build an internal pipeline for future management roles
- Own team performance, including sales goals, close rate, and customer relationships
- Success measured by quarterly sales targets, ISA average sales performance, team close rate, repeat customer rate, account growth, individual performance improvement, coaching quality, and hiring/development effectiveness
Requirements:
- 4+ years of experience in sales, with significant experience as a high-performing individual contributor
- 2+ years of experience managing and coaching sales teams
- Demonstrated track record of consistently exceeding sales targets
- Strong understanding of sales metrics including close rate, conversion, repeat business, and account growth
- Experience hiring and interviewing Sales Executives, Account Executives, Inside Sales Representatives, or similar roles
- Experience training and coaching salespeople through role-plays, call reviews, deal reviews, and real customer conversations
- Strong ability to diagnose the root cause of a salesperson's performance issues and create actionable solutions
- Highly hands-on management style — you enjoy getting into the details rather than managing purely through dashboards
- Strong analytical and problem-solving skills
- Excellent written and verbal English communication skills
- Comfortable giving direct, constructive feedback and having difficult performance conversations
- Experience working in a fast-growing startup or high-growth environment is highly preferred
- SaaS or B2B sales experience is a strong plus
Benefits:
- Competitive compensation based on experience and demonstrated sales leadership track record
- Opportunity for significant career growth as Fresh Prints continues to scale
- Direct mentorship from experienced sales leadership
- High ownership and autonomy
- Opportunity to build and develop your own sales team
- 100% remote work environment
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