Inside Sales Phone Agent
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Job Description
Patient enrollment representative making outbound calls for Nsight Health’s remote patient monitoring and chronic care programs. Securing patient consent while meeting enrollment targets from a home office.
Responsibilities:
- Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
- Communicate the value of services, address patient questions, and overcome objections to secure enrollments
- Meet and exceed daily and monthly enrollment targets
- Provide exceptional customer service and ensure a positive patient experience
- Verify and record patient information accurately
- Adhere to HIPAA and company compliance guidelines
- Participate in daily morning virtual meetings and collaborate with the virtual team using Google Workspace tools
- Use Google Sheets and Docs for data entry and reporting
- Remain flexible and adaptable to changes in scripts, processes, and program offerings
- Anticipate patient needs and provide proactive support
- Maintain compliance with company policies and applicable regulations
- Perform other duties as assigned
Requirements:
- Proven sales experience is required
- Excellent communication and interpersonal skills, with a clear and friendly speaking voice
- Ability to navigate multiple scripts and handle potential rejections
- Strong ability to build rapport and establish trust with patients
- Ability to multitask and manage time effectively in a remote work environment
- Positive, upbeat, and empathetic attitude
- Ability to read, write, and interpret documents and instructions
- Strong problem-solving and reasoning abilities
- Strong communication and organizational skills
- Proficiency in Google Workspace (Sheets, Docs, etc.) preferred
- Associate's degree is a plus
- Call center experience preferred
- Minimum internet speed of 50 Mbps download / 10 Mbps upload
- Hardwired internet connection required — no Wi-Fi
- Speed test submission required during the offer process
- Private, HIPAA-compliant workspace
- Ability to work Monday–Friday, 10:00 AM–7:00 PM EST
- Mandatory training attendance for 5–7 days, Monday–Friday, 9:00 AM–6:00 PM Eastern Time
- AI fluency and comfort using tools such as Claude, ChatGPT, and workflow automation platforms
- Compliance with HIPAA and company policies
Benefits:
- Shift differentials: +$1.50/hour for hours worked after 7:00 PM
- Late-night differential: +$2.00/hour for hours worked after 10:00 PM
- Weekend differential: +$1.50/hour for all hours worked Saturday and Sunday
- Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at payout
- Monthly bonus potential up to $4,500
- 5% Bilingual Pay Allowance
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
- Home-based remote work environment
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