Inside Sales Representative – Existing Customer Accounts
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Job Description
Outbound sales representative engaging Infinity’s existing customers. Cross-selling enhanced home-service packages through customer-focused calls and performance-driven selling.
Responsibilities:
- Conduct outbound calls using a provided lead list to engage current customers
- Identify coverage gaps and present additional products through cross-selling and upselling
- Clearly communicate product details, including terms and conditions
- Execute call strategies focused on active listening and customer-centric selling
- Maximize conversion opportunities by aligning solutions with customer needs
- Maintain professionalism through strong communication and clear enunciation
- Embrace coaching and feedback to improve performance
- Meet and exceed program KPIs and performance expectations
- Demonstrate reliability through strong attendance and accountability
- Support additional tasks and initiatives as needed
Requirements:
- Minimum 6 months of sales experience, including call center, sales, marketing, telecommunications, wireless, internet, or service plans
- Results-driven mindset and motivation to achieve and exceed goals
- Strong communication and active listening skills
- Positive attitude and team-oriented approach
- Coachable and open to continuous feedback and development
- Resilience and professionalism when navigating rejection
- Comfortable multitasking across multiple systems
- Ability to adapt in a fast-paced, high-energy environment
- Passion for delivering exceptional customer experiences
- High School Diploma or equivalent preferred
- Technical assessment required
- Microsoft Windows 10 or higher; no MacBooks or Chromebooks
- One additional monitor
- 8GB+ of RAM
- 65GB+ of available storage space
- One wired USB headset
- 100MBPS/25MBPS internet speed
- Ethernet cable
- Ability to remain seated and work at a computer for extended periods
- Ability to occasionally lift up to 10 pounds, if needed
Benefits:
- Uncapped monthly commission
- Same day pay opportunities through PayActiv
- Clear paths for advancement
- Promote-from-within philosophy
- Medical, dental, and vision benefits for full-time employees
- Paid training
- Ongoing coaching
- Continuous development
- Casual dress code
- Fun break room
- Engaging activities and events
- Local community-giving opportunities
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