Inside Sales Representative, Patient Concierge
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Job Description
Inside Sales Representative driving sales of Nidra Therapy solutions for Restless Legs Syndrome. Collaborating with teams to ensure exceptional customer experiences and effective sales processes.
Responsibilities:
- Drive sales of the Nidra Therapy portfolio through proactive outbound and responsive inbound communication with potential customers via phone, email, text, and live chat
- Educate prospective customers on the benefits of Nidra Therapy compared to traditional treatment options and competitive products
- Provide continuous feedback to enhance the customer experience and contribute to ongoing improvements in the patient journey process
- Handle a wide range of sales and service duties, performing complex and challenging tasks with efficiency and professionalism
- Maintain detailed records of customer interactions and transactions, managing the sales process within the Salesforce CRM system
- Work collaboratively with marketing, customer care, and patient access teams to ensure prospective customers receive timely and accurate information
Requirements:
- Bachelor’s degree preferred but not required; relevant work experience may be considered in lieu of a degree
- 1+ years of sales experience, preferably in the medical device, pharmaceutical, healthcare, or consumer product sectors
- Previous experience in B2B or B2C sales environments
- Proficiency with the Salesforce Health Cloud CRM platform is desirable
- Exceptional selling and objection-handling skills, with a proven ability to close sales effectively
- Outstanding communication skills, capable of delivering impactful and persuasive messages both orally and in writing. Fluency in Spanish is an advantage
- A results-oriented approach, focusing on achieving positive outcomes through persistence and creative problem-solving
- Strong collaboration skills, able to work well within a team to achieve optimal results
- High levels of accountability, ensuring quality work and the timely fulfillment of commitments
- Ability to thrive in a fast-paced environment, managing multiple tasks with urgency and prioritizing effectively
- Computer-savvy, with proficiency in Google Suite, Microsoft Office applications, and Salesforce.
Benefits:
- Commission
- Stock options
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