Investor Reporting Manager
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Job Description
Investor Reporting Manager at ServiceMac ensuring compliance in mortgage servicing. Manages loan accounting and reporting, driving process improvements and team training.
Responsibilities:
- Monitors various reporting and remittance requirements, triggers, and regulations to ensure compliance.
- Maintains and enhances procedures and controls to mitigate operational risk.
- Identifies opportunities for process improvement and efficiencies.
- Manages day to day oversight of loan accounting for GNMA/FHLMC and FNMA.
- Ensures efficient operation and team workflow.
- Trains less experienced team members on nuances of investor mortgage accounting/reporting and vendor oversight.
- Researches and resolves issues relating to reporting, remitting and reconciliation.
- Aggregates remittance reports, reconciles custodial accounts and remits calculated funds.
- Oversees vendor reporting and remitting on the company’s mortgage loan servicing portfolio to the investors, reconciles Custodial accounts with medium to high risk/exposure to the Company, including GNMA, FNMA or FHLMC.
- Reviews investor remittance for accuracy and timeliness to avoid penalties.
- Works closely with the Investor Reporting team and default group to ensure processes align with investor guidelines and loan mitigation activity is accurately reported.
- Ensures proper set-up, sales, and release of loans to new customer on a timely basis.
- Establishes and maintains a close working relationship with Government-Sponsored Enterprise (GSE)/Investor representatives to ensure all issues and concerns are resolved in a timely manner.
- Reviews and responds to all audit exam requests, internal, external, investor, regulatory and state.
- Reviews payment applications for compliance with investor and Company guidelines.
- Expedites accurate and timely reporting and remittances for all investors.
- Oversees audit requests for wire transfers to investors, ensuring adequate documentation, error free computations and accurate source and receiver information, including REG AB and USAP reporting and compliance.
- Oversees and performs analysis and reviews on new reporting formats and or proposed changes to reporting requirements.
- Assists in maintaining policies and procedures in accordance with company and Investor Guidelines.
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- May require advanced degree
- 5-8 years of experience and/or training in an Investor Reporting mortgage servicing environment
- Minimum of 5 years reporting and reconciliation experience
- Ability to read, analyze, and interpret technical procedures, or government regulations
- Proficiency in writing reports, business correspondence, and procedure manuals
- Strong understanding of the MSP Investor Reporting workstation
- Capacity to work with mathematical concepts such as probability and statistical inference
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Strong knowledge of all investor and agency guidelines with regard to investor reporting and accounting, payment application and custodial accounts
- Strong knowledge of FHA, VA, and USDA loan guidelines
- Strong knowledge of Ginnie Mae, Fannie Mae or Freddie Mac servicing guidelines and remittance reporting
- Excellent written and verbal communication skills
- Excellent interpersonal, relationship-building and teamwork skills
- Self-motivated; self-starter
- Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
- Proficient in Microsoft Word, Excel and PowerPoint.
Benefits:
- health insurance
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
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