Key Account Manager
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Job Description
Senior Key Account Manager growing strategic enterprise accounts for Yuno’s global payment infrastructure. Driving renewals, expansion, forecasting, and executive-level client success across North America.
Responsibilities:
- Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor to C-level stakeholders.
- Design account strategies that move clients from growth to strategic tier, adjusting tactics based on portfolio segmentation.
- Lead commercial negotiations on renewals, pricing, payment terms, and supply agreements.
- Drive revenue expansion through upselling and cross-selling while building a portfolio-wide pipeline of high-quality opportunities.
- Own monthly, quarterly, and annual forecasting and account planning.
- Own account health metrics, including NPS and client referenceability.
- Analyze true client profitability and formulate strategies to protect margins against discounting.
- Collaborate across Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues.
- Mentor junior KAMs and peers, and participate in strategic account review boards.
- Gather client feedback to shape Yuno's product roadmap and stay ahead of payment industry trends.
Requirements:
- 3-4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management within payments, fintech, or technology, with a proven track record of influencing C-level executives.
- Demonstrated expertise in value-based commercial negotiation, business case quantification, contract renewals, and account portfolio segmentation.
- Strong command of forecasting, pipeline building, and managing complex account portfolios with strict attention to detail.
- Ability to combine strategic empathy with technical understanding of payment infrastructure to resolve executive-level client issues.
- High ownership mindset, with a track record of driving initiatives to completion in fast-paced, ambiguous startup environments.
Benefits:
- Competitive Compensation
- Remote Work – You can work from everywhere!
- Home Office Bonus – A one-time allowance to help you create your ideal home office.
- Work Equipment
- Stock Options
- Health Plan wherever you are.
- Flexible Days Off
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