Customer Success, Account Management Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success & Account Management Associate supporting CRM, renewals, and enterprise account operations. Joining Hupo, an AI-native sales enablement startup serving banking, financial services, and insurance companies.
Responsibilities:
- Maintain CRM records, account information, renewal timelines, pipeline tracking, and reporting
- Support CRM automation, systems setup, integrations, and process improvements across customer and commercial workflows
- Support account planning, customer follow-ups, meeting coordination, action tracking, and day-to-day account operations
- Assist with renewals, proposals, expansion opportunities, and other commercial activities across existing accounts
- Prepare proposals, contracts, client documentation, reports, and internal materials
- Support vendor sourcing, quotations, purchase coordination, and other operational processes
- Take on ad-hoc projects across Customer Success, Account Management, and the wider business
- Keep customer and account workflows organised, accurate, and moving forward
- Help the team stay on top of renewals, follow-ups, and account opportunities
- Deliver accurate and timely support across multiple customer accounts
- Identify opportunities to improve processes and workflows
- Take ownership of tasks from start to finish
- Work proactively and independently
Requirements:
- 1–3 years of experience in sales operations, customer success, account management, business operations, or a similar role
- Fresh graduates are welcome to apply
- Excellent written and verbal communication skills in English
- Strong organisational skills and attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Proactive, resourceful, and willing to take ownership
- Comfortable working independently and figuring things out in an ambiguous environment
- Strong follow-through and the ability to keep track of multiple moving pieces
- Experience with CRM tools or sales/account management processes (nice-to-have)
- Experience supporting enterprise customers or commercial teams (nice-to-have)
- Strong spreadsheet skills and comfort working with data (nice-to-have)
- Experience working in a startup, scale-up, or B2B SaaS environment (nice-to-have)
- Interest in startups, AI, or B2B SaaS businesses (nice-to-have)
Benefits:
- Remote work (APAC preferred)
- Full-time employment
Similar Jobs
Customer Success Partnership Manager
Customer Success Partnerships Manager guiding renewals, expansion, and strategic relationships for Pencil’s generative-AI advertising SaaS. Owning account health, QBRs, and client growth.
Senior Territory Manager
Territory Manager growing Edwards’ transcatheter heart valve business across Queensland, Australia. Building clinical customer relationships, closing new opportunities, and achieving regional sales targets.
Enterprise Account Manager
Enterprise Account Manager growing customer accounts and revenue for OnTrac’s same-day and next-day U.S. delivery services. Driving retention, consultative selling, and expansion opportunities.
Patient Account Representative – Medicare/Medicaid Exp
Remote Patient Account Representative managing Medicare/Medicaid hospital billing and collections for Med-Metrix. Following up claims, resolving denials, and ensuring accurate payer reimbursement.
Key Account Manager
Key Account Manager leading Walmart account growth for fire and life-safety programs. Scaling national rollouts, service attachment, and cross-functional execution.
Named Account Manager
Named Account Manager driving Fortinet cybersecurity product sales across assigned accounts. Building executive relationships, pipelines, proposals, and territory strategies to achieve quotas.
Account Manager
Account Manager growing Emerson’s Test & Measurement business across Nordic transportation, aerospace, semiconductor, and portfolio customers. Driving strategic accounts, technical engagements, and cross-functional sales execution.
Key Account Manager
Key Account Manager growing Emerson RIDGID sales across Scandinavia. Developing distributor, contractor, utility, and end-user relationships from a Denmark-based home office.
Field Account Representative – Public Sector
Field Account Representative driving MRO sales growth for HD Supply’s public-sector customers in Fresno. Managing accounts, prospecting new business, and developing territory relationships.
Marketing & Creator Partnerships Lead
Influencer partnerships lead building creator programs across TikTok Shop, YouTube Shopping, and Instagram. Driving sales, negotiating partnerships, and leading Lux Decor Collection’s US creator operation.
Account Manager
Account Manager driving Zoetis veterinary product sales across a Green Bay territory. Managing customer relationships, consultative selling, territory plans, and medical education activities.
Market Partnerships Specialist
Market Partnerships Specialist coordinating national and regional marketing programs for Brown & Brown insurance brokerage. Managing events, partnerships, logistics, performance tracking, and social media execution.
Key Account Manager
Key Account Manager managing B2B iGaming clients for Evoplay Games, an innovative iGaming provider. Supporting game launches, promotions, issue resolution, reporting, and market analysis.
Account Manager – B2B/B2C
Account Manager teaching sales, negotiation, CRM, and client-management skills through LeTueLezioni’s tutoring platform. Flexible online or in-person lessons for students and professionals.
Channel Account Manager
Channel Account Manager expanding Quest’s strategic partner ecosystem across EMEA. Driving joint go-to-market execution, pipeline growth, and revenue for enterprise data, cybersecurity, and AI software.
Corporate Account Manager
Corporate Account Manager managing renewals, upsells, and account growth for CrowdStrike’s cybersecurity customers in Hyderabad. Driving adoption, quota attainment, and customer advocacy across AP & Telangana.
Head of Go-to-Market Strategic Partnerships
Go-to-market leader scaling Holafly’s global eSIM partnership ecosystem. Driving partner strategy, pricing, onboarding, and operational growth.
Senior Partnership Manager
Partnerships Manager building strategic ecosystem partnerships for Adjust, an app measurement and analytics platform. Generating enterprise pipeline, partner introductions, and competitor displacement opportunities across APAC.
Senior Account Manager
Senior Account Manager managing accounting-firm relationships for Caseware's audit and financial reporting software. Driving UK and Ireland sales growth through consultative selling, client engagement, and trade events.
Medical Network Account Manager
Medical Network Account Manager developing strategic healthcare partnerships and programs for HCF, Australia’s largest not-for-profit health fund. Improving member outcomes, network performance and service delivery.