Grant Account Manager
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Job Description
Texas-based account manager driving Learning Ally Audiobook Solution adoption across school districts. Managing onboarding, usage, training, renewals, and customer relationships.
Responsibilities:
- Champion customer success in contracted school districts and charters
- Lead implementation and adoption of the Learning Ally Audiobook Solution
- Conduct welcome and implementation calls for new district and school-level customers
- Proactively manage assigned accounts to drive solution usage and adoption
- Execute targeted outreach strategies across the customer lifecycle
- Monitor customer usage data and metrics and identify accounts requiring intervention
- Provide timely, personalized support through multiple outreach channels
- Evaluate outreach effectiveness and adjust strategies to improve efficiency, usage, and retention
- Promote reading engagement initiatives among educators and students
- Secure contract renewals and drive revenue retention
- Fulfill contractual deliverables, including professional learning and marketing initiatives
- Address at-risk accounts to maximize renewals and revenue
- Collaborate with Sales, Marketing, Customer Success, Product, Reading Programs, and Solutions teams
- Promote up-sell and cross-sell opportunities using consultative sales skills
- Ensure seamless handoff of customer relationships from sales and marketing leads
- Develop and maintain district- and school-level relationships
- Deliver structured onboarding experiences
- Respond to inbound customer inquiries and provide solutions and resources
- Tailor support to customer lifecycle stages, implementation levels, and seasonal considerations
- Maintain expert-level knowledge of current and new products or features
Requirements:
- Bachelor's Degree in K-12 Education required
- Minimum 3 years of classroom teaching experience
- Minimum 3 years of experience in customer service, customer success, account management, or educational leadership roles preferred
- Demonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings
- Experience supporting schools or districts in adopting ed-tech solutions, educational programs, or similar initiatives
- Proven ability to analyze usage data to inform intervention strategies and improve customer engagement
- Experience designing, executing, and evaluating communication or customer engagement campaigns
- Experience providing product training or professional development sessions, both in person and remotely
- Must be a resident of the state of Texas
- Preferred proficiency with CRM software, NetSuite preferred
- Master's Degree in Education preferred
- Experience working with struggling readers preferred
Benefits:
- 10–15% travel opportunity
- Equal opportunity employment
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