Manager, Medicare Member Retention
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Job Description
Centene Medicare retention manager leading performance teams and retention campaigns. Analyzing trends and improving beneficiary experience across health plans.
Responsibilities:
- Maximize member retention across the Enterprise
- Manage a team of retention performance managers
- Develop and implement strategies to retain Medicare beneficiaries
- Identify, research, prioritize and determine appropriate courses of action for applicable business matters
- Direct, monitor and contribute to special projects aimed at reducing Medicare member disenrollment in local markets, regions and nationally
- Analyze data and trends to identify retention challenges and opportunities
- Collaborate with cross-functional teams to improve member experience and satisfaction
- Execute retention campaigns to improve member experience with the health plan
- Create and manage programs educating beneficiaries about benefits and services across health plans
- Monitor and evaluate retention initiatives and make necessary adjustments
- Perform other duties as assigned
- Comply with all policies and standards
Requirements:
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Candidate must reside in the state of Florida, Texas, or New York
- Must be willing to travel and work some weekends
- Bachelor's degree
- 5+ years of related experience, preferably in Medicare industry
- Minimum 2+ years supervisor experience preferred
- Experience with Medicare sales and being a people leader highly preferred
- Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position may be accepted
- Master's degree preferred
Benefits:
- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity
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