Manager, SMB Account Manager
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Job Description
Manager of Account Management at EvenUp leading customer expansion strategies for a rapidly growing SaaS company. Shape the organization and enhance client outcomes.
Responsibilities:
- Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale.
- Strategic builder who can operate effectively in ambiguity and create structure where none exists
- Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy.
- Develop and standardize upsell/cross-sell playbooks for the mid-market segment.
- Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs.
Requirements:
- 4+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company.
- Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment (Founding team experience is a plus).
- Exceptional leadership, coaching, and talent development skills.
- Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.
- Self-starter mentality with the ability to take ownership and drive initiatives independently
Benefits:
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
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