Marketing Solutions Operations Specialist – Technical Account Management

Posted 106ds ago

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Job Description

TAM Operations Specialist at TransUnion executing marketing solutions operations while collaborating across departments. Focus on delivery processes and optimizing operational workflows.

Responsibilities:

  • Perform hands-on operational tasks including data file processing, configuration, validation, and delivery setup.
  • Ensure timely and accurate execution of recurring and ad hoc marketing solution deliveries.
  • Monitor delivery pipelines and troubleshoot issues to maintain service quality.
  • Investigate and document root causes of delivery failures or anomalies and contribute to long-term solutions.
  • Maintain internal knowledge bases and documentation for repeatable processes.
  • Identify and recommend improvements to operational workflows and delivery processes.
  • Support automation initiatives and contribute to the development of tools that enhance operational efficiency.
  • Participate in testing and validation of new tools, features, and delivery methods.
  • Work closely with internal stakeholders to ensure alignment on delivery requirements, timelines, and quality standards.
  • Track and report on key operational metrics and service level agreements (SLAs).

Requirements:

  • Bachelor’s degree in a related field. (e.g. Business Operations, Marketing)
  • 2–4 years of experience in a technical operations, data delivery, or other role in martech/adtech space.
  • Strong attention to detail and commitment to quality and accuracy.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent problem-solving skills and a collaborative mindset.
  • Experience working with remote cross-functional teams in a technical or operational capacity.
  • Candidates with martech/adtech/digital marketing experience are preferred.

Benefits:

  • Flexible work arrangements
  • Professional development opportunities