Medical Operations Associate
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Job Description
Medical Operations Associate supporting medical monitoring and drug development projects at ICON, a global healthcare intelligence and clinical research organisation. Coordinating stakeholders, quality control, mentoring, and process improvement.
Responsibilities:
- Provides senior / advanced medical operations or drug development project support
- Leads cross-functional coordination and medical / drug development project set up
- Manages medical / drug development communication and issue escalation
- Manages documentation, quality control, and project oversight
- Provides staff mentoring, coaching, and oversight / coordination of junior Medical Operations Associates' workloads
- Acts as subject matter expert for MOA / DDS processes / systems
- Contributes to continuous process improvement
- Manages client portfolios and standalone medical monitoring projects as required
Requirements:
- Provides senior / advanced medical and scientific (MS) or drug development services (DDS) operational support under the guidance of the Medical Monitor/Director
- Ensures high-quality execution in compliance with ICON standards, study protocols, and regulatory requirements
- Legal right to work in the country where the role is based
- Ability to provide senior / advanced medical operations or drug development project support
- Ability to lead cross-functional coordination and medical / drug development project set up
- Ability to manage communications, issue escalation, documentation, quality control, and project oversight
- Ability to mentor, coach, and oversee / coordinate junior Medical Operations Associates' workloads
- Subject matter expertise in MOA / DDS processes / systems
- Ability to manage client portfolios and standalone medical monitoring projects
Benefits:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
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