Medical Virtual Assistant – Scheduling, Billing Support
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Job Description
Virtual Assistant supporting a U.S.-based mental health practice with administrative, client coordination, and billing tasks. Ideal for someone experienced in medical billing and client communication.
Responsibilities:
- Answer incoming calls and assist clients
- Schedule, reschedule, and manage appointments
- Respond to emails and client inquiries professionally
- Submit daily insurance claims via EHR system
- Investigate and follow up on unpaid or rejected claims
- Perform billing reconciliation (ensure payments match records)
- Collect co-payments at the start of each day
- Communicate with insurance companies regarding claims
- Maintain and clean up records within the system
- Update and input accurate data into EHR
- Follow SOPs for billing and admin processes
- Create or update templates/scripts for communication when needed
Requirements:
- Strong English communication (clear, easy-to-understand accent)
- Previous experience in medical billing / healthcare admin
- High attention to detail and accuracy
- Comfortable following SOPs and structured workflows
- Strong organizational and multitasking skills
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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