Member Service Guide, Digital – Bilingual, Spanish
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Digital Guide at Devoted Health supporting members via SMS and Portal Chat. Providing empathetic guidance and managing member needs efficiently in a fast-paced digital environment.
Responsibilities:
- Lead real-time digital member support through SMS and Portal Chat, delivering accurate, empathetic guidance that resolves member needs efficiently while maintaining a high-quality experience.
- Manage multiple concurrent conversations while maintaining strong response times and meeting digital service level expectations.
- Utilize internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information.
- Identify when issues require escalation and create appropriate cases or handoffs to partner teams to ensure members receive timely follow-up and resolution.
- Contribute to a positive team environment by collaborating with peers and sharing insights that help improve workflows, guidance, and the overall digital member experience.
- Participate in quality reviews, coaching sessions, and ongoing training to continuously strengthen knowledge, communication skills, and digital service excellence.
- Adapt to evolving digital tools, workflows, and operational priorities as the Digital Guide program continues to scale and mature.
- Collaborating closely with peers, clinical partners, and cross-functional teams to resolve member needs end-to-end.
Requirements:
- Minimum of 3 years of call center experience or high-volume, over the phone patient-facing experience
- Demonstrated digital communication proficiency across chat and portal channels, maintaining empathy, clarity, and accuracy
- Strong time management and ability to thrive in a fast-paced, multitasking environment.
- Resilient, optimistic, and solutions-focused when navigating challenges.
- Ability to independently navigate resources, make sound decisions, and manage multiple systems/screens.
- Successfully completes a written communication exercise and a typing test (55+ WPM).
- Must be available to work variable shifts across multiple time zones, 8am ET – 8pm PT, including weekends.
- Must be bilingual in Spanish in written and oral communication.
Benefits:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
Similar Jobs
Bilingual EVV Coordinator
EVV Coordinator ensuring accurate tracking and verification of care delivery to individuals with disabilities. Supporting compliance with technological verification systems and effective communication with care providers.
Bilingual Eligibility Specialist
Eligibility Specialist advocating for patients in the healthcare system. Helping them access financial assistance for medical care through application guidance.
Bilingual Patient Access Specialist
Bilingual Patient Access Specialist providing healthcare support. Handling high volumes of patient calls and scheduling appointments for a healthcare organization.
Partner Support Coordinator – Bilingual
Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real-time assistance and strong customer relations skills.
Care Manager 1, Bilingual – English & Spanish
Care Manager providing empathetic support to families navigating challenges after loss. Engaging in omnichannel communication while documenting processes and collaborating with the Care Team.
Certified Medical Assistant, Full Time – Bilingual Preferred
Certified Medical Assistant conducting Medicare Annual Wellness Visit pre-screenings over the phone for Welltality. Ideal for candidates who thrive in structured, phone-based environments with a focus on patient care.
Bilingual Representative, English – Spanish Speaker
Customer-Related Services Bilingual Representative answering client inquiries and gathering necessary information. Responsible for managing leads and ensuring exceptional client experiences in a dynamic team environment.
Bilingual LPN, Care Navigator
Bilingual LPN providing patient support in chronic care management for a healthcare technology company. Engaging patients via phone consultations and empowering them in managing chronic conditions.
Telehealth Scribe, Bilingual Spanish
Remote Telehealth Scribe assisting providers with patient documentation and care management via telehealth interactions. Role emphasizes technology use and team collaboration in healthcare delivery.
Associate, Everyday Banking – Bilingual, Mandarin/Cantonese
BMO Associate advising customers on credit and lending strategies while managing service activities in a contact centre environment. Conducting sales activities and providing insights on personal banking products.
Patient Engagement Specialist, Bilingual Spanish
Patient Engagement Specialist responsible for new patient acquisition at HarmonyCares, a leading provider of in-home primary care services. Engage eligible patients and facilitate scheduling of appointments.
Bilingual Client Intake Specialist – Remote Success Coordinator, English/Spanish
Bilingual Client Intake Specialist providing support in English and Spanish for U.S.-based clients. Handling inquiries, data entry, and scheduling while working remotely from Mexico.
Bilingual Psychiatric Nurse Practitioner
Bilingual Psychiatric Nurse Practitioner providing remote psychiatric and substance use disorder treatment. Services provided through telemedicine to patients across the US with a focus on equitable care.
Bilingual Nurse Case Manager – French/English
Bilingual Nurse Case Manager at McKesson coordinating patient care and education for specialty therapies. Supporting adherence through direct clinic and home interactions, ensuring smooth access to treatment.
Clinical Psychologist – Bilingual, Licensed in Texas, Geriatric, Virtual
Bilingual Clinical Psychologist providing telehealth services for older adults. Focused on evidence-based psychotherapy and flexible scheduling.
Clinical Psychologist – Bilingual, Licensed in Maryland, Geriatric, Virtual
Clinical Psychologist providing geriatric telehealth therapy for Sailor Health. Join a mission-driven team transforming senior mental health care with unparalleled flexibility and support.
Clinical Psychologist – Licensed, Bilingual, Geriatric, Virtual
Bilingual Clinical Psychologist providing telehealth therapy for older adults at Sailor Health. Focus on providing compassionate care while managing flexible scheduling and minimal admin work.
Part Time Registered Dietitian, Bilingual Spanish Preferred
Registered Dietitian providing remote nutrition counseling for patients in a medically tailored meal program. Ongoing contract with flexible hours and full training provided.
Consultant, Bilingual English & Spanish – Supply Planning
Consultant (Bilingual English & Spanish) in Supply Planning at Coca-Cola managing supply chain operations. Analyze data to support decision-making and implement risk management strategies.
Client Editor, Bilingual French/English
Client Editor at Cision working to ensure effective distribution of client press releases. Providing support and recommendations based on clients' engagement and communication needs.