Member Support Representative – Individual Products
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Job Description
Member Support Representative handling inquiries and member plan updates for Alberta Blue Cross. Dedicated to providing exceptional customer experiences in a remote work environment.
Responsibilities:
- Efficiently handle incoming telephone inquiries and correspondence from members
- Contact customers regarding outstanding payments to make appropriate collections
- Accurately process new application enrolments, payments, amendments and update appropriate systems in relation to individual health plans
- Consistently achieve key performance indicators and metrics
- Research and analyze problems independently and determine appropriate resolution
- Cultivate member relationships and deliver excellent customer experience in all interactions
Requirements:
- Proven commitment to the delivery of superior customer experience
- Preference will be given to those with previous call centre experience
- Dedication to working effectively with customers and fellow employees in a team environment
- Able to multi-task and prioritize tasks effectively
- Strength in the areas of flexibility, innovation, and independence
- Accuracy and attention to detail is required
- Highly developed organizational and prioritization skills
- Demonstrated ability to cope in a fast-paced work environment
- Excellent verbal and written communication skills focused on building and maintaining strong customer relationships
- Solid decision-making, problem-solving and conflict resolution skills
- Willingness to seek out, accept and apply constructive feedback
- Positive attitude and productive, professional, and courteous manner
- Self-direction and goal-orientation with a clear sense of accountability
Benefits:
- Work From Home
- Diversity and inclusion in the workplace
- Opportunities for career growth
- Recognition for contributions
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