Mission Operations Specialist
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Job Description
Mission Operations Specialist installing and sustaining Shift5’s cybersecurity and predictive-maintenance technology. Deploying hardware, software, and networking systems across military and commercial customer platforms.
Responsibilities:
- Install Shift5 hardware, sensors, networking equipment, and cabling on military and commercial platforms in industrial, maritime, rail, or defense environments
- Configure, install, and update software applications, Windows/Linux operating systems, and system images across customer hardware
- Execute installation procedures, startup checklists, and operational verification tests to ensure system readiness and compliance with Shift5 quality and safety standards
- Travel and deploy into the field alongside customers and Mission Deployment Engineers, leading on-site integration, upgrades, and preventative maintenance activities
- Troubleshoot basic hardware, software, network, and installation issues on-site, escalating complex technical challenges to Mission Deployment Engineers
- Document installation activities, equipment configurations, and test results; prepare and maintain deployment kits, tools, and equipment
Requirements:
- Experience in supporting technical equipment, field installations, electronics, networking, IT systems, or related hands-on technologies (1–4 years)
- Proficiency with common hand tools, basic electronic test equipment, Windows operating systems, and basic Ethernet/IP-based communications
- Strong mechanical aptitude, attention to detail, and ability to read basic technical procedures
- Hands-on experience with technical troubleshooting, hardware assembly, software installation, and system testing in field environments
- Comfort operating in dynamic, fast-paced environments, with the ability to lift up to 50 pounds in industrial, maritime, rail, or military settings
- Associate degree, technical certification, military technical training, or equivalent hands-on experience
- Highly self-motivated with a strong bias for action, proactive problem-solving skills, and willingness to travel up to 30% domestically and occasionally internationally
- Active U.S. security clearance, or the ability and willingness to obtain one
- Familiarity with Surface Navy vessels is a plus, with LCS experience
- Military technical experience in electronics, communications, aviation, maritime, maintenance, IT, or related defense fields
- Experience supporting DoD, aerospace, maritime, rail, or industrial customers
- Familiarity with Linux operating systems, multimeters, logic analyzers, wiring diagrams, and installation drawings
- Experience installing ruggedized computers, sensors, or networking equipment on operational platforms
Benefits:
- Bonus program and equity in a fast-growing startup
- Competitive medical, dental, and vision coverage for employees and their families
- Health Savings Account with annual employer contributions
- Employer-paid Life and Disability Insurance
- Uncapped paid time off policy
- Flexible work & remote work policy
- Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)
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