Senior Operations Engineer – Charging Network
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Job Description
Operations Engineer maintaining IONITY’s electric vehicle charging network across Europe. Troubleshooting chargers, backend systems, communications, monitoring, and external operations partners.
Responsibilities:
- Ensure high availability and quality of IONITY HPC network
- Ensure efficient operations processes
- Support IONITY Operations with technical analysis and problem solving for the IONITY Network
- Provide learnings, insights and how-tos concerning troubleshooting of IONITY’s HPC Network to the IONITY team and external support
- Steer external partners operating IONITY's HPC Network
- Ensure 360° monitoring of IONITY HPC Network, including backend systems, hardware and communication
Requirements:
- Education as engineer or very experienced technician (preferred Electrotechnical or IT background)
- Experience in operating and analyzing charging infrastructure or comparable technology/networks
- High level of knowledge concerning charging infrastructure/charging technology
- Experience in remote analysis and resolution of technical issues via remote access
- Good level of knowledge concerning IT systems and communication technology
- Very good technical analyzing skills
- High competency in sharing knowledge
- Strong communication skills in English
- Professional experience in escalation management and SLA-tracking
- Huge interest in technology and affinity for IT tools
- Dedication to process improvement and proper process management skills
- Team player contributing to a pleasant working atmosphere
- Experience in project management and introduction of IT tools
- Experience with backends, ticket tools, asset management tools, etc.
- Ability to manage and track network-related SLAs with partners and suppliers
- Very good written and spoken English language skills
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