Product Delivery Manager
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Job Description
Product Delivery Manager coordinating bugs, integrations, releases, and customer implementations for Futuri's audience engagement and sales intelligence technology. Managing Jira delivery across Product, Engineering, and Customer Experience.
Responsibilities:
- Own a centralized Jira queue for bugs, client requests, implementation blockers, and delivery-critical work across Futuri's products
- Triage new issues based on customer impact, implementation risk, and urgency
- Ensure every priority has one owner and one committed date
- Run a focused daily delivery review with Product and Engineering
- Surface blockers and dates at risk
- Escalate risks before deadlines are missed and drive recovery plans when timelines change
- Verify fixes in the customer environment before considering them complete
- Maintain release-readiness checklists for product releases and customer cutovers
- Coordinate internal implementation work for new customers, including CRM integrations, data feeds, SSO, user provisioning, mobile access, and configuration
- Keep the cutover calendar on track
- Provide CX with plain-English status updates for customer communications
- Maintain a centralized feature request log and close the loop with requesters when functionality ships
- Track delivery performance, open risks, aging issues, and committed dates for leadership
- Use Jira automation, Slack workflows, and AI tools to reduce manual tracking
Requirements:
- 5+ years in software delivery, technical project management, program management, release management, QA, or a similar role working closely with developers
- Experience in SaaS or another environment where software is configured, integrated, or implemented for customers
- Strong Jira expertise, including workflows, JQL, automation, dashboards, and queue management
- Working knowledge of UAT and production environments, APIs, SSO, CRM integrations, data feeds, and release processes
- Track record of managing many priorities, owners, and deadlines at once without losing the details
- Comfort escalating risk, challenging timelines, and holding people accountable without direct management authority
- Familiarity with Notion, Slack, Google Workspace, and Zapier or similar tools
- Ability to read a Jira ticket, log excerpt, or API documentation and understand enough to ask the right questions
- Ability to use AI tools to move faster
- Ability to stay calm under pressure and take ownership when a date is missed
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