Onboarding Project Manager
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Job Description
Onboarding Project Manager managing successful client onboarding for enterprise software solutions at Rimini Street. Leading project completions, client communications, and process improvements across all product lines.
Responsibilities:
- Responsible for successful, on-time completion of client onboarding projects
- Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables.
- Develops and drives onboarding project risk mitigation and leads to all escalations related to these projects
- Provide pre-sales client onboarding assistance for the sales organization
- Ensures onboarding tasks are performed in accordance with the defined ISO processes
- Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
- Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process
- Provide detailed and timely status reporting to internal management teams.
- Assure excellent client satisfaction with entire onboarding process
- Secure client reference ability at conclusion of the onboarding.
- Identify and propose onboarding innovations and improvement opportunities
Requirements:
- 3 - 5+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database
- 2+ years ERP application implementation and/or upgrade project management experience
- 2+ years of client communication and relationship management experience
- Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience
- Project Management certification or equivalent - desired
- SAP or Oracle Implementation and/or technical certifications - desired
- Strong Verbal and written Korean language skills
Benefits:
- Medical, Dental, and Vision insurance
- Disability insurance
- Paid Parental Leave
- 401(k) program
- Generous Paid time off (PTO)
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